Network-based telephone system having interactive capabilities
Network-based voice activated auto-attendant service with...
Network-based voice activated auto-attendant service with...
Network-centric self-administered call center with...
Neural network for controlling calls in a telephone switch
Object oriented system and method for directing incoming...
Office call state display system
Operator call-fielding scenario system
Optimal call speed for call center agents
Optimal dynamic agent state assignment
Optimal dynamic agent state assignment
Optimization of agent transfers in call blending
Optimizing call-center performance by using predictive data to d
Optimizing call-center performance by using predictive data...
Orchestration engine as an intermediary between telephony...
Outbound call center
Outbound calling system in a contact center
Outbound dialing decision criteria based
Outbound dialing decision criteria based
Outbound dialing decision criteria based