Outbound call center

Details Outbound call center Outbound call center

2005-09-13

2005-09-13

Bui, Bing Q. (Department: 2642)

Telephonic communications

Centralized switching system

Call distribution to operator

C379S265020, C379S266070

Reexamination Certificate

active

06944281

ABSTRACT:
A method for operating a communication network in which a call center transmits data to a communication subscriber. The call center has organization units which are arranged with a topological distribution in the communication network and are connected to switching nodes. In the method, an available first organization unit is ascertained, a first communication channel is set up between the first and a second organization unit, the data are transmitted from the second organization unit to the first organization unit, a second communication channel is set up between the first organization unit and the communication subscriber, and the data are transmitted from the first organization unit to the communication subscriber.

REFERENCES:
patent: 5991395 (1999-11-01), Miloslavsky
patent: 6041116 (2000-03-01), Meyers
patent: 6587557 (2003-07-01), Smith
patent: 0660573 (1994-12-01), None
patent: WO 01/035617 (2001-05-01), None

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