Outbound dialing decision criteria based

Telephonic communications – Centralized switching system – Call distribution to operator

Reexamination Certificate

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C379S088140

Reexamination Certificate

active

07995742

ABSTRACT:
A dialer for managing outgoing contacts is provided that includes a contact filtration agent144operable to retrieve presence information associated with a party to be contacted and determine, based on the presence information, whether or not to contact the party and, if so, when and where to contact the party.

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