4. Telephonic communications
  5. Centralized switching system
  6. Call distribution to operator
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Uninterrupted automatic call distribution during failure and...

Telephonic communications – Centralized switching system – Call distribution to operator
Reexamination Certificate

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Universal multi-browser interface for customer service...

Telephonic communications – Centralized switching system – Call distribution to operator
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Unscheduled event task processing system

Telephonic communications – Centralized switching system – Call distribution to operator
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User-defined priority call router

Telephonic communications – Centralized switching system – Call distribution to operator
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Using information about software events to route contacts in...

Telephonic communications – Centralized switching system – Call distribution to operator
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Utilizing small group call center agents to improve...

Telephonic communications – Centralized switching system – Call distribution to operator
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