Network-based voice activated auto-attendant service with...

Details Network-based voice activated auto-attendant service with... Network-based voice activated auto-attendant service with...

2004-03-09

2008-08-19

Tsang, Fan (Department: 2614)

Telephonic communications

Centralized switching system

Call distribution to operator

C379S088010, C379S088170, C379S088180, C700S001000, C704S007000, C704S009000, C704S010000, C705S057000, C709S202000, C709S203000, C709S247000, C726S021000, C726S023000, C726S030000

Reexamination Certificate

active

07415106

ABSTRACT:
In a particular embodiment, a method of processing enterprise information system data for use by a voice activated auto-attendant service network is disclosed. The method includes provisioning a network-based voice activated auto-attendant service via a web interface including downloading a platform independent business to business (B2B) connector package, interacting with the connector package via a sequence of data modeling steps, selecting a connector based on an enterprise information system data source, and configuring the selected connector. The method also includes encrypting XML data files using an encryption key issued by a network based voice activated auto-attendant service provider, uploading the encrypted XML data files to a secured website hosted on a voice activated auto-attendant service provider network, and parsing the encrypted XML data files at a data processor within the network based voice activated auto-attendant service system to construct a voice directory and to create a first database and to create a second database. The first database and the second database are configured for run-time access of the voice activated auto-attendant system.

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