“Pull” architecture contact center
Accent-based matching of a communicant with a call-center agent
ACD skill-based routing
ACD tier based routing
ACD with multi-lingual agent position
Activating telephone-based services using a POS device
Activating telephone-based services using a POS device
Adaptive communication application programming interface
Adaptive feedback arrangement for controlling agent...
Adaptive multitone signaling method
Adaptive transaction guidance
Adjustment of call selection to achieve target values for...
Administering multiple target ACD systems
Administration and control of an automatic call distributor...
Agent scheduler incorporating agent profiles
Agent training sensitive call routing system
Agent training sensitive call routing system
Agent vectoring programmably conditionally assigning agents to v
Agent-based multimedia communication system that supports...
Agent-initiated dynamic requeing