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“Pull” architecture contact center

Telephonic communications – Centralized switching system – Call distribution to operator
Reexamination Certificate

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Accent-based matching of a communicant with a call-center agent

Telephonic communications – Centralized switching system – Call distribution to operator
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ACD skill-based routing

Telephonic communications – Centralized switching system – Call distribution to operator
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ACD tier based routing

Telephonic communications – Centralized switching system – Call distribution to operator
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ACD with multi-lingual agent position

Telephonic communications – Centralized switching system – Call distribution to operator
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Activating telephone-based services using a POS device

Telephonic communications – Centralized switching system – Plug and socket
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Activating telephone-based services using a POS device

Telephonic communications – Centralized switching system – Plug and socket
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Adaptive communication application programming interface

Telephonic communications – Centralized switching system – Call distribution to operator
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Adaptive feedback arrangement for controlling agent...

Telephonic communications – Centralized switching system – Call distribution to operator
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Adaptive multitone signaling method

Telephonic communications – Centralized switching system – With generating of call associated substation signal
Patent

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Adaptive transaction guidance

Telephonic communications – Centralized switching system – Call distribution to operator
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Adjustment of call selection to achieve target values for...

Telephonic communications – Centralized switching system – Call distribution to operator
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Administering multiple target ACD systems

Telephonic communications – Centralized switching system – Call distribution to operator
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Administration and control of an automatic call distributor...

Telephonic communications – Centralized switching system – Call distribution to operator
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Agent scheduler incorporating agent profiles

Telephonic communications – Centralized switching system – Call distribution to operator
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Agent training sensitive call routing system

Telephonic communications – Centralized switching system – Call distribution to operator
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Agent training sensitive call routing system

Telephonic communications – Centralized switching system – Call distribution to operator
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Agent vectoring programmably conditionally assigning agents to v

Telephonic communications – Centralized switching system – Call distribution to operator
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Agent-based multimedia communication system that supports...

Telephonic communications – Centralized switching system – Call distribution to operator
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Agent-initiated dynamic requeing

Telephonic communications – Centralized switching system – Call distribution to operator
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