Rating parties according to party identities
Real-time client survey systems and methods
Real-time transaction routing augmented with forecast data...
Reassignment of agents
Recordal of call results in a predictive dialing application
Recordal of call results in a predictive dialing application
Recording invocation of communication sessions
Recording using proxy servers
Reducing resource consumption by ACD systems
Relationship building method for automated services
Remote ACD data base modification via telephone
Reservation system and method
Reservation system and method
Reserving resources for anticipated work items via simulated...
Resource allocation for simultaneous hunt group
Resource based queue management system and method
Resource control and data handling for central office based auto
Resource management utilizing quantified resource attributes
Retrieval of data related to a call center
Retrieval of data related to a call center