Rating parties according to party identities

Real-time client survey systems and methods

Real-time transaction routing augmented with forecast data...

Reassignment of agents

Recordal of call results in a predictive dialing application

Recordal of call results in a predictive dialing application

Recording invocation of communication sessions

Recording using proxy servers

Reducing resource consumption by ACD systems

Relationship building method for automated services

Remote ACD data base modification via telephone

Reservation system and method

Reservation system and method

Reserving resources for anticipated work items via simulated...

Resource allocation for simultaneous hunt group

Resource based queue management system and method

Resource control and data handling for central office based auto

Resource management utilizing quantified resource attributes

Retrieval of data related to a call center

Retrieval of data related to a call center