Telephonic communications – Centralized switching system – Call distribution to operator
Reexamination Certificate
2011-05-10
2011-05-10
Deane, William J (Department: 2614)
Telephonic communications
Centralized switching system
Call distribution to operator
C719S329000
Reexamination Certificate
active
07940916
ABSTRACT:
A technique is disclosed for interfacing business processes with telephony functions. Particularly, an orchestration engine is interposed between a business process engine that executes business processes and an enterprise telecommunications network that executes telephony functions. Acting as an intermediary between the business process engine and the telecommunications network, the orchestration engine decouples the atomic telephony functions that are required for a business application from the business logic that is used in features that comprise one or more business processes. Thus, a new protocol state, feature, or algorithm change is isolated to a single and easy-to-develop location in software.
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Baker Albert J.
Block Frederick Peter
Butler David
Putman Janis R.
Schell Scott Allan
Avaya Inc.
Deane William J
DeMont & Breyer LLC
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