Peer to peer application processor
Personal communication center performance display and status...
Personal communication center performance display and status...
Personal communication center performance display and status...
Personality based matching of callers to agents in a...
Personalized assistance system and method
Personalized assistance system and method
Point-of-presence call center management system
Post-termination contact management
Prediction of a caller's motivation as a basis for selecting tre
Predictive calling scheduling system and method
Predictive dialing by monitoring progress of agent script
Predictive distribution of calls between inquiry centers
Presence enabled queue management
Prioritized transaction server allocation
Private branch exchange adapted for telemarketing
Private branch exchange network system
Process for including functions of an automatic call...
Profit-based method of assigning calls in a transaction...
Promoting caller voice browsing in a hold queue