Wait time prediction arrangement for non-real-time customer...
Waiting but not ready
Waiting-call selection based on anticipated wait times
Waiting-call selection based on objectives
Web based agent backed system that provides streaming...
Web call center/PSTN to TCPIP internet network
Web callback through multimedia devices
Web page synchronization system and method
Web-based network monitoring tool
Web-based network monitoring tool
Web-based network monitoring tool
Wireless telephone integration system and method for call center
Work at home ACD agent network
Work at home ACD agent network with cooperative control
Work at home agent ACD call distribution
Work item relation awareness for agents during routing...