Network-based telephone system having interactive capabilities

Details Network-based telephone system having interactive capabilities Network-based telephone system having interactive capabilities

1994-01-31

1996-05-21

Hofsass, Jeffery

Telephonic communications

Centralized switching system

Call distribution to operator

379201, 379207, 379211, 379266, 379230, 379220, 379229, H04M 342

Patent

active

055197728

ABSTRACT:
A method and system for providing interactive capabilities in a network-based telephone system 100 a service control point (SCP) 102 for accessing a call processing record (CPR) and having an intelligent peripheral (IP) 104 for providing an intelligent interface between a caller 112 and the SCP 102. The IP 104 communicates with the SCP 102 through a peripheral interface (PI) 128. External systems 106 are accessed by SCP 102 through a generic data interface (GDI) 124 to obtain customer data. The GDI 124 keeps track of the data stored in the various external systems 106. Upon receiving a request for data, GDI 124 forms sub-requests, routes the sub-requests to the appropriate external systems 106, and returns a message containing the requested data.

REFERENCES:
patent: 5008930 (1991-04-01), Gawrys et al.
patent: 5208848 (1993-05-01), Pula
patent: 5241580 (1993-08-01), Babson, III
patent: 5241588 (1993-08-01), Babson, III et al.
patent: 5259026 (1993-11-01), Johnson
patent: 5359646 (1994-10-01), Johnson et al.
patent: 5361295 (1994-11-01), Solomon et al.

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