Network-based voice activated auto-attendant service with...

Details Network-based voice activated auto-attendant service with... Network-based voice activated auto-attendant service with...

2008-07-03

2010-12-07

Patel, Hemant (Department: 2614)

Telephonic communications

Centralized switching system

Call distribution to operator

C379S088010, C379S088020, C379S088040, C379S088170, C704S007000, C704S010000, C704S270000, C704S275000, C704S277000, C705S050000, C705S051000, C705S057000, C705S059000, C707S602000, C707S607000, C707S736000, C707S737000, C707S738000, C709S202000, C709S203000, C709S246000, C709S247000, C726S002000, C726S026000, C726S027000

Reexamination Certificate

active

07848509

ABSTRACT:
A network-based voice activated auto-attendant service is disclosed. In a particular embodiment, a data processor is provided that can construct an enterprise voice directory by executing instructions to encrypt eXtended Markup Language (XML)-based files using an encryption key issued by a voice activated auto-attendant service provider network to form encrypted XML-based files. The instructions are further to store the encrypted XML-based files in a manner that is accessible to the voice activated auto-attendant service provider network, and to create the enterprise voice directory based on the encrypted XML-based files. The enterprise voice directory is configured to provide run-time access to the voice activated auto-attendant service provider network.

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