Identify caller preferences
Implementation of call-center outbound dialing capability at a t
Inbound/outbound call record processing system and method
Incoming call controller for preferentially connecting a waiting
Information correlation system
Information correlation system
Information transfer to a call agent using a portal system
Information transfer to a call agent using a portal system
Integrated acd and ivr scripting for call center tracking of...
Integrated ACD and IVR scripting for call center tracking of...
Integrated call management
Integrated chat client with called party choice
Integrated chat client with calling party choice
Integrated chat client with receiving party choice
Integrated intelligent call blending
Integrated voice and business transaction reporting for telephon
Integrated voice and business transaction reporting for telephon
Integrating enterprise and provider contact center resources...
Intelligent area code update system and method
Intelligent call routing and call supervision method for...