Generalized customer profile editor for call center services

Generating media-specific interaction control programs

Generation of communication system control scripts

Graphical method and system for visualizing performance...

Group exchange port (GXP)

Guest services management service

Healthcare virtual private network methods and systems

Held party call-back arrangement

Help desk improvement

High availability multi-tenant feature

Hold queue management

Hold queue position publication

Hold queue wait estimations

Home agent access in call routing management based on caller...

Home agent telecommunication technique

Identify caller preferences

Implementation of call-center outbound dialing capability at a t

Inbound/outbound call record processing system and method

Incoming call controller for preferentially connecting a waiting

Information correlation system