Held party call-back arrangement

Details Held party call-back arrangement Held party call-back arrangement

1994-02-01

1995-07-25

Dwyer, James L.

Telephonic communications

Centralized switching system

Call distribution to operator

379265, 379266, 379309, 379216, H04M 348

Patent

active

054369673

ABSTRACT:
In response to a first party (19) being on hold a call that had been established between the first party and a second party (11), the second, holding, party is given an option, by an automated arrangement such as an adjunct processor (21) associated with the first party's local switching system (15), of either remaining on hold or being called back. If the holding party chooses to be called back, the held call is torn down. Later, when the first party attempts to take the call off hold, the automated arrangement instead causes a new call to be placed to the calling telephone number of the torn-down call and to be established between the parties to serve as a substitute for the torn-down call.

REFERENCES:
patent: 4731822 (1988-03-01), Berry, III et al.
patent: 5023868 (1991-06-01), Davidson et al.
patent: 5095504 (1992-03-01), Nishikawa et al.
patent: 5155761 (1992-10-01), Hammond
patent: 5185782 (1993-02-01), Srinivasan
patent: 5214688 (1993-05-01), Szlam et al.
patent: 5247569 (1993-09-01), Cave
patent: 5309505 (1994-05-01), Szlam et al.
patent: 5311574 (1994-05-01), Livanos
patent: 5329583 (1994-07-01), Jurgensen et al.

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