Identify caller preferences

Details Identify caller preferences Identify caller preferences

2006-08-08

2006-08-08

Smith, Creighton (Department: 2614)

Telephonic communications

Centralized switching system

Call distribution to operator

Reexamination Certificate

active

07088813

ABSTRACT:
The present invention is directed to a user communication device174, 180for interacting with a contact center100, comprising a user interface operable to initiate a real-time communication with a contact center100and an information transmission agent184operable, before the real-time communication is routed to a resource associated with a contact center100, forward to the contact center100at least one message comprising personal information188of the user. The personal information188is not associated with the user communication device174, 180.

REFERENCES:
patent: 6470080 (2002-10-01), Perlmutter
patent: 2005/0128961 (2005-06-01), Miloslavsky et al.

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