High availability multi-tenant feature

Details High availability multi-tenant feature High availability multi-tenant feature

2011-04-19

2011-04-19

Matar, Ahmad F (Department: 2614)

Telephonic communications

Centralized switching system

Call distribution to operator

C379S265010, C709S224000, C714S047300

Reexamination Certificate

active

07929684

ABSTRACT:
A multi-tenant call-center system and method of configuring and monitoring. The system includes a plurality of telephone lines, a plurality of agent positions, a call distribution system connecting the plurality of agent positions to the telephone lines, a call management system connected to the call distribution system. The call management system includes a storage system of storing database files, processes and configuration files, a memory system for processing the database files and configuration files and running selected processes stored on the storage system, a configuration server for reading the configuration file and starting selected processes according to multi-tenant inter-process dependencies and process priorities, and a monitor process for monitoring each of the started processes according to a respective monitor frequency in the configuration file.

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