Telephonic communications – Centralized switching system – Call distribution to operator
Reexamination Certificate
2006-10-31
2006-10-31
Hong, Harry S. (Department: 2614)
Telephonic communications
Centralized switching system
Call distribution to operator
C379S226000
Reexamination Certificate
active
07130411
ABSTRACT:
A method, system, and program for publishing hold queue characteristics are provided. Characteristics of an on hold system are monitored. Then, responsive to a selection by a caller of a format and interface for publishing the characteristics, the characteristics are transferred to the selected interface in the selected format.
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Brown Michael Wayne
Cheng David R.
Leung Wing-Ying Stephanie
Okunseinde Folu
Paolini Michael A.
Hong Harry S.
Pattillo Amy J.
Walker Mark S.
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