Implementation of call-center outbound dialing capability at a t

Details Implementation of call-center outbound dialing capability at a t Implementation of call-center outbound dialing capability at a t

1998-06-10

1999-11-23

Wolinsky, Scott

Telephonic communications

Centralized switching system

Call distribution to operator

379207, 379266, 379355, H04M 342

Patent

active

059913959

ABSTRACT:
A system (33) for outbound dialing for call centers (11) place an outbound dialer (21) at network level (13), and client call centers provide destination number calling lists. The outbound dialer (21), upon completing a call to a destination number, connects the completed call to a routing point at a client call center. The system (33) may be CTI-enhanced, and can be hosted by a client of a network provider, or by the network provider. Clients may subscribe to the network provider for service, providing calling lists and routing points, and completed calls may be routed to call centers operated by different clients. The architecture and method of the system (33) minimizes the number of leased lines required by each call center taking advantage of the system (33).

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