Telephonic communications – Centralized switching system – Call distribution to operator
Reexamination Certificate
2003-12-22
2009-06-02
Al Aubaidi, Rasha S (Department: 2614)
Telephonic communications
Centralized switching system
Call distribution to operator
C379S265020, C379S265090, C379S265130
Reexamination Certificate
active
07542560
ABSTRACT:
A method, system and apparatus for managing guest services to a telephone subscriber using identifying information provided through the PSTN to a guest services management center. In accordance with the present invention, a guest services management method can include prompting a guest through an established telephone call to manage at least one guest service without first prompting the guest for identifying information. The method further can include managing the guest service without accessing guest information derived through the established telephone call.
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Creamer Thomas E.
Katz Neil
Lozinski Zygmunt A.
Moore Victor S.
Al Aubaidi Rasha S
Carey Rodriguez Greenberg & Paul LLP
Greenberg, Esq. Steven M.
International Business Machines - Corporation
Tomlin, Esq. Richard A.
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