Promoting caller voice browsing in a hold queue

Promoting use of experts to callers waiting in a hold queue

Provide a graceful transfer out of active wait treatment

Providing customer data to an automatic call distribution...

Queue management system and method

Queue managing system and method

Queue-based distinctive ringing in a call center system

Queue-theoretic models for ideal integration of automated...

Queued task/queued resource state forecaster

Queuing and routing telephone calls

Queuing apparatus and method for a cordless communication transc

Queuing calls for distribution

Queuing status reporting apparatus

Rating parties according to party identities

Real-time client survey systems and methods

Real-time transaction routing augmented with forecast data...

Reassignment of agents

Recordal of call results in a predictive dialing application

Recordal of call results in a predictive dialing application

Recording invocation of communication sessions