Recording invocation of communication sessions

Details Recording invocation of communication sessions Recording invocation of communication sessions

2011-03-01

2011-03-01

Deane, William J (Department: 2614)

Telephonic communications

Centralized switching system

Call distribution to operator

C379S202010

Reexamination Certificate

active

07899178

ABSTRACT:
Systems and methods for recording a communication session between a customer and an agent of a customer center communication system are provided. In this regard, a representative method comprises: configuring a communication component of the customer center communication system to enable recording of a media stream associated with the communication session; transmitting the media stream over a network based on the configuration of the communication component; receiving the media stream over the network; and recording the received media stream.

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