Recordal of call results in a predictive dialing application

Details Recordal of call results in a predictive dialing application Recordal of call results in a predictive dialing application

2005-10-11

2005-10-11

Smith, Creighton (Department: 2645)

Telephonic communications

Centralized switching system

Call distribution to operator

C379S265100, C379S379000, C379S309000

Reexamination Certificate

active

06954529

ABSTRACT:
A method and apparatus for the recordal of call results in a computer database in a predictive dialing application. Operators communicate call results back to the dialing controller using DTMF signals. The system uses a single computer to coordinate, administer and store the results of the campaign, and the need for computer terminals at the operator stations is eliminated, since any DTMF capable device could be used.

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