Telephonic communications – Centralized switching system – Call distribution to operator
Reexamination Certificate
2006-09-18
2010-11-16
Smith, Creighton (Department: 2614)
Telephonic communications
Centralized switching system
Call distribution to operator
C379S266060
Reexamination Certificate
active
07835514
ABSTRACT:
The present invention provides a graceful transfer of a contact from a queue to another party. More particularly, exit points are defined within a given wait treatment for the contact. While the contact is in queue waiting for service the initiator of the contact is able provided with the wait treatment. When the contact is ready to be removed from the queue (e.g., because a servicing agent is ready to available to service the contact), the contact is kept in the queue and continues to be provided the wait treatment until an exit point has been reached.
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Snyder Robert
Taylor Robin D.
Avaya Inc.
Sheridan & Ross P.C.
Smith Creighton
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