Queue managing system and method

Details Queue managing system and method Queue managing system and method

1993-03-03

1998-12-01

Ellis, Richard L.

Telephonic communications

Centralized switching system

Call distribution to operator

34028606, H04M 300

Patent

active

058449809

ABSTRACT:
In a queue management system for servicing of a number of clients representing different client types, a controlling queue queues clients in a predetermined order. A queue manager allocates and reallocates a number of processing queues, less than the number of client types, to match different ones of said client types. The queue manager then places successive ones of the clients in the controlling queue into a processing queue matching the client type if there is a matching processing queue and allocates or reallocates an empty or emptied processing queue to the client type if there is no matching processing queue but there is an empty processing queue. A server empties the processing queues in batches. In the environment of a telephone system the clients are messages and the client types are codings in the messages for various destinations. The queue manager dedicates each of a number of processing queues to one of the destinations in the controlling queue, accesses the top message in the controlling queue, places the messages in a processing queue matching the destination code of the message if there is a match, and dedicates an empty processing queue to the target destination if there is no matching processing queue but there is an empty processing queue.

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