Queue management system and method

Details Queue management system and method Queue management system and method

2004-06-07

2011-11-29

Hong, Harry (Department: 2614)

Telephonic communications

Centralized switching system

Call distribution to operator

C455S041300, C705S005000, C705S015000

Reexamination Certificate

active

08068600

ABSTRACT:
A queue management system and method which uses a computer to manage queue priorities and contact customers. The queue management system includes communication circuitry, and a processor for storing contact information of a customer in a list, for establishing a position of the customer in a queue, and for automatically causing the communication circuitry to wirelessly contact a personal communication device carried by the customer using the contact information if the position is first for service in the queue.

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