Interactive dialog-based training method

Interactive queuing sytem for call centers

Interactive telephony trainer and exerciser

Interactive voice response system with partial human monitoring

Interactive voice response system with prioritized call...

Interactive voice response unit response display

Interface for automatic call distributor for performing agent fu

Interface for handling event messages generated by telecommunica

Internet network call center

Java enabled groupware

Location enhanced automatic work distribution

Location-based bridging in call centers

Location-based bridging in call centers

Logical PC agent

Machine assisted system for processing and responding to...

Managing caller profiles across multiple call hold centers

Managing caller profiles across multiple hold queues...

Managing communications in a call center

Managing held telephone calls from a remote...

Managing statistical information in a contact center