Interactive voice response unit response display

Details Interactive voice response unit response display Interactive voice response unit response display

2006-11-14

2006-11-14

Smith, Creighton (Department: 2614)

Telephonic communications

Centralized switching system

Call distribution to operator

C455S456200

Reexamination Certificate

active

07136478

ABSTRACT:
The present invention is directed to a telecommunication device 174 or 180 including (a) an input operable to receive from an endpoint, as part of a live voice communication, a text message and an audio message, the audio message being a voiced version of the text message; (b) a character display; (c) at least one activator; and (d) a graphical display agent 184 operable to (i) display the text message on an associated character display 300 and (ii) audibly play the audio message.

REFERENCES:
patent: 2003/0186722 (2003-10-01), Weiner
patent: 2004/0180673 (2004-09-01), Adams et al.

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