Telephonic communications – Centralized switching system – Call distribution to operator
Reexamination Certificate
2011-04-12
2011-04-12
Chin, Vivian (Department: 2614)
Telephonic communications
Centralized switching system
Call distribution to operator
C379S265020, C379S265080, C379S265130, C379S265140, C379S266010, C379S266020, C379S266030
Reexamination Certificate
active
07925000
ABSTRACT:
A telecommunications terminal is disclosed that is capable of displaying information about calls that are on hold or queued for delivery at a data-processing system, wherein the calls are to be delivered the terminal itself. The terminal displays characteristics of each call, such as: (i) the caller's name, (ii) the calling number, (iii) the subject of the call, (iv) the urgency of the call, (v) the holding time of the call, and (vi) a telecommunications address of a messaging resource (such as email) associated with the call. The user (e.g., an off-premises representative, etc.) of the telecommunications terminal in the illustrative embodiment, in contrast with some terminals in the prior art, has the ability to remotely reorder or otherwise dispose the calls based on one or more of the call characteristics.
REFERENCES:
patent: 6882641 (2005-04-01), Gallick et al.
patent: 7136475 (2006-11-01), Rogers et al.
patent: 2004/0203674 (2004-10-01), Shi et al.
“Using your Treo 650 smartphone by palmOne”, Setup information and instructions for most tasks of the Treo 650 smartphone by palmOne.
Avaya Inc.
Chin Vivian
DeMont & Breyer LLC
Kim Paul
LandOfFree
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