Telephonic communications – Centralized switching system – Call distribution to operator
Patent
1994-05-05
1995-07-25
Dwyer, James L.
Telephonic communications
Centralized switching system
Call distribution to operator
379201, 379207, H04M 354
Patent
active
054369665
ABSTRACT:
An automatic call distribution (ACD) interface unit (AIU) which receives event messages generated by different telecommunication switches and forwards corresponding event messages to management of information system (MIS) processors. The AIU insures the uniqueness of identification codes by substituting a modified identification code when event messages destined for a single MIS processor are generated by two or more telecommunication switches.
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Barrett John C.
Gerber Eugene
Otto Mary R.
Senneke Wayne A.
AT&T Corp.
Dwyer James L.
Warren Charles L.
Wolinsky Scott
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