Location-based bridging in call centers

Details Location-based bridging in call centers Location-based bridging in call centers

2008-09-02

2008-09-02

Addy, Thjuan K (Department: 2614)

Telephonic communications

Centralized switching system

Call distribution to operator

C379S202010, C379S203010, C379S208010, C379S265030

Reexamination Certificate

active

10265068

ABSTRACT:
A call center apparatus for automatically bridging a mobile user (e.g., a supervisor, etc.) into an existing conversation between a telephone operator and a caller is disclosed. The illustrative embodiments bridge the mobile user into the conversation of the closest telephone operator for which the mobile user has bridging authority.

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