Telephonic communications – Centralized switching system – Call distribution to operator
Reexamination Certificate
2005-10-07
2010-06-29
Nguyen, Quynh H (Department: 2614)
Telephonic communications
Centralized switching system
Call distribution to operator
C434S365000, C434S323000, C434S362000, C434S169000
Reexamination Certificate
active
07746997
ABSTRACT:
A telephony trainer and exerciser allows a user of the telephony system to practice and train using the telephony system and its various features. The telephony trainer and exerciser system provides at least one automated responder, and more preferably, a plurality of automated responders that can be called by the user, thereby allowing the user to practice different operating features of the telephony system. Using a recognizer agent, the automated responders are able to distinguish between commands given by the user and similar statements given by another automated responder. The trainer and exerciser system optionally includes a correlator agent to provide an audio and/or written transcript of the practice session. A coaching feature is also optionally provided to assist a user in operating the trainer and exerciser and/or the telephony system.
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Notification of the First Official Action for Chinese Patent Application No. 200610139545.6, mailed Apr. 3, 2009.
Examination Report for European Patent Application No. 06254448.1, mailed Mar. 10, 2008.
Background of the above-captioned application (previously provided).
Notification of the Second Official Action (including translation) for Chinese Patent Application No. 200610139545.6, mailed Nov. 6, 2009.
Written Notification (including translation) for Japanese Patent Application No. 2006-274771, mailed Oct. 13, 2009.
Background of the above-captioned application (previously provided), Oct. 7, 2005.
Avaya Inc.
Nguyen Quynh H
Sheridan & Ross P.C.
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