Customer-centric interface and method of designing an interface

Customer-self routing call center

Data display system and method for displaying real-time data rel

Data messaging during telephony calls

Declarative ACD routing with service level optimization

Delay announcement group and time controller for a telephone sys

Desktop telephony application program for a call center agent

Determining expected call waiting time in a call center queue

Determining statistics about the behavior of a call center...

Device and method for generating a list of qualified call...

Device and system to facilitate remote customer-service

Device for programming script sets in a telephone system

Device for upgrading a reporting system

Dial on-hold

Dialing control method

Direct customer control of a network router

Directing contacts between an end user and a contact center...

Directing contacts between an end user and a contact center...

Directly contactable call center agents

Distributed call progress tone detection system and method...