Device for upgrading a reporting system

Details Device for upgrading a reporting system Device for upgrading a reporting system

1996-05-01

2000-02-15

Tsang, Fan S.

Telephonic communications

Centralized switching system

Call distribution to operator

379 9, 379 10, 379 11, 379 34, 379112, 379121, 379126, 379201, 379207, 379218, 379230, 379242, 379265, 379266, 379309, 395155, 395408, H04M 124, H04M 1500, H04M 342, H04M 300, G06F 1500

Patent

active

060261579

ABSTRACT:
A device for upgrading a reporting system (12) associated with an automatic call distributor (10) in a telephone system having a first utility program for saving a plurality of custom reports to a temporary directory, an upgrade of the reporting system (12), and a second utility program which imports the custom reports from the temporary directory into the upgrade of the reporting system (12).

REFERENCES:
patent: 4233471 (1980-11-01), Butcher et al.
patent: 4510351 (1985-04-01), Costello et al.
patent: 5333183 (1994-07-01), Herbert
patent: 5535256 (1996-07-01), Maloney et al.

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