Device for programming script sets in a telephone system

Details Device for programming script sets in a telephone system Device for programming script sets in a telephone system

1996-12-31

1998-11-03

Zele, Krista

Telephonic communications

Centralized switching system

Call distribution to operator

379210, H04M 300

Patent

active

058320709

ABSTRACT:
A device for programming script sets in a telephone system having a network, a programmable routing vector to route incoming calls from the network, an application to selectively receive calls from the routing vector, a programmable application vector to selectively receive calls from the application, and a plurality of agent groups to selectively receive calls from the application.

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