Dialing control method

Details Dialing control method Dialing control method

1997-03-13

1999-12-07

Smith, Creighton

Telephonic communications

Centralized switching system

Call distribution to operator

379266, 379201, H04M 300

Patent

active

05999617&

ABSTRACT:
This invention relates to a dialing control method in a system, which comprises a PBX, a plurality of telephones connected to the PBX, a host computer connected to the PBX, and a plurality of operator terminals connected to the host computer, and in which an outbound task program runs on each terminal, and the host computer predicts a conversation completion timing of each operator for one called party, performs automatic dialing in accordance with a called party list prior to the completion of the conversation, and connects an answered call to the telephone corresponding to a free operator. The conversation completion timing is detected in advance by detecting execution of a specific portion of the program on the operator terminal, and the number of calls to be automatically originated is determined on the basis of the number of operators, whose conversation completion timings are detected in advance.

REFERENCES:
patent: 4829563 (1989-05-01), Crockett et al.
patent: 4881261 (1989-11-01), Oliphant et al.
patent: 5247569 (1993-09-01), Cave
patent: 5327490 (1994-07-01), Cave
patent: 5327491 (1994-07-01), Syu
patent: 5341412 (1994-08-01), Ramot et al.

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