Data display system and method for displaying real-time data rel

Details Data display system and method for displaying real-time data rel Data display system and method for displaying real-time data rel

1995-07-12

1999-08-17

Hong, Harry S.

Telephonic communications

Centralized switching system

Call distribution to operator

345329, 345334, 345335, 379122, 379136, 379309, H04M 300, H04M 1500

Patent

active

059404949

ABSTRACT:
A data display system 200 and method for displaying real-time data in a data display relating to operation of an automatic call distributor 100 is provided. A data presentation interface 202 defines the format of how the data is to be displayed, modifies the data display in response to instructions from a user 212 and presents the data display to the user 212. A data server interface 204 acquires the real-time data from the automatic call distributor 100, updates the data when individual data elements are changed and sends updated data, or specific data elements, to the data presentation interface 202 for display to the user 212. Communications between the data presentation interface 202 and the data server interface 204 are performed via a data link interface 206. The data link interface 206 may support direct communications or real-time data query language communications.

REFERENCES:
patent: 5621789 (1997-04-01), McCalmont et al.
patent: 5715306 (1998-02-01), Sunderman et al.

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