Statistically-predictive and agent-predictive call routing

Stores as call center resources

Switching system for automatic call distribution and new...

Switching system with separate control connection to remote...

Switchless automatic call distribution system

System and method for adding and integrating outbound calling an

System and method for allocating agent resources to a...

System and method for allocating contact resources to...

System and method for analysing communication streams

System and method for analysing communications streams

System and method for analysing communications streams

System and method for analyzing outbound calling campaigns

System and method for annotating recorded information from...

System and method for assuring connection of TTY telephone...

System and method for automated contact management

System and method for automatic call

System and method for automatically detecting problematic calls

System and method for automating customer slamming and...

System and method for automating handling of slamming and...

System and method for call bridging in a call center using a...