System and method for analyzing outbound calling campaigns

Details System and method for analyzing outbound calling campaigns System and method for analyzing outbound calling campaigns

2004-09-16

2009-06-30

Nguyen, Quynh H (Department: 2614)

Telephonic communications

Centralized switching system

Call distribution to operator

C379S265020, C379S265060, C379S266070, C379S309000

Reexamination Certificate

active

07555114

ABSTRACT:
A system and method for analyzing calling campaigns uses human call monitors that listen to calls initiated by an automated calling system. In one embodiment, the call monitors listen to calls as they are initiated by the system. In another embodiment, the calls are recorded for subsequent review by the call monitors. The monitors review the calls according to predefined criteria for assessing the accuracy of the automated calling system. Data is collected from the calling system and the monitors for the calculation of actual calling system success rates.

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patent: 6324262 (2001-11-01), Tuttle
patent: 6751310 (2004-06-01), Crossley
patent: 2003/0147522 (2003-08-01), Elazar

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