System and method for analysing communication streams

Details System and method for analysing communication streams System and method for analysing communication streams

2006-12-01

2008-12-16

Tieu, Binh K (Department: 2614)

Telephonic communications

Centralized switching system

Call distribution to operator

C379S032010, C379S265060

Reexamination Certificate

active

07466816

ABSTRACT:
Communications systems are provided, a representative one of which incorporates: a recorder operative to record information associated with a communication; and a first computer application operative to provide a graphical user interface, the graphical user interface being configured such that, responsive to a user input designating a portion of the communication via the graphical user interface, information corresponding to that portion of the communication and recorded by the recorder is presented to the user, the first computer application being further operative to construct an integrated data stream comprising at least some of the information recorded.

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