Telephonic communications – Centralized switching system – Call distribution to operator
Reexamination Certificate
2011-03-01
2011-03-01
Tieu, Binh K (Department: 2614)
Telephonic communications
Centralized switching system
Call distribution to operator
C379S265010
Reexamination Certificate
active
07899180
ABSTRACT:
Systems and methods for analyzing communications of a contact center are provided. A representative system incorporates a first computer application operative to reconstruct progress of a communication through the contact center such that information corresponding to the progress of the communication is presented to a user.
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“Customer Spotlight: Navistar International,” Web page, unverified print date of Apr. 1, 2002.
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Aaronson, PC Lawrence A.
Tieu Binh K
Verint Systems Inc.
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