System and method for allocating contact resources to...

Details System and method for allocating contact resources to... System and method for allocating contact resources to...

2006-11-21

2006-11-21

Bui, Bing Q. (Department: 2614)

Telephonic communications

Centralized switching system

Call distribution to operator

C379S265020, C379S265090

Reexamination Certificate

active

07139389

ABSTRACT:
A system and method for allocating contact resources provides a platform for communicating contact resource availability from contract resource sources to contact resource users and for procurement of the available contact resources by contact resource users. Procurement of contact resources is supported by quality control that trains, certifies and monitors contact agents to provide assurance to contact resource users of a defined standard of contact quality. Routing of contacts is coordinated through physical medium to support a schedule of procured resources. Speech-to-text resources aid contact communications and quality.

REFERENCES:
patent: 5329578 (1994-07-01), Brennan et al.
patent: 5850433 (1998-12-01), Rondeau
patent: 5889799 (1999-03-01), Grossman et al.
patent: 5978465 (1999-11-01), Corduroy et al.
patent: 6137873 (2000-10-01), Gilles
patent: 6311231 (2001-10-01), Bateman et al.
patent: 6389132 (2002-05-01), Price
patent: 6493446 (2002-12-01), Cherry
patent: 6526135 (2003-02-01), Paxson
patent: 6704396 (2004-03-01), Parolkar et al.
patent: 6721401 (2004-04-01), Lee et al.
patent: 6785380 (2004-08-01), Ribera
patent: 6856679 (2005-02-01), Pennington et al.

Affiliated with

Also associated with

Rating

System and method for allocating contact resources to... does not yet have a rating. At this time, there are no reviews or comments for this patent.

If you have personal experience with System and method for allocating contact resources to..., we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and System and method for allocating contact resources to... will most certainly appreciate the feedback.

Rate now

Comments { 0 }

Profile ID: LFUS-PAI-O-3640794