Telephonic communications – Centralized switching system – Call distribution to operator
Patent
1991-03-25
1992-12-01
Dwyer, James L.
Telephonic communications
Centralized switching system
Call distribution to operator
379201, 379210, 379211, 379212, 379309, H04M 342, H04Q 364
Patent
active
051685159
ABSTRACT:
An automatic call distributing system for automatically distributing telephone calls placed over a network to one of a plurality of agent stations connecting the network via network service interfaces and providing agent status messages to the network, the system including receiving circuit connected via a network service interface to the network for receiving the agent status messages and a call arrival message from the network indicating that an incoming call has been made on the network, and routing circuit responsive to the receiving means for generating a routing signal provided to the network to connect the incoming call to an agent station through the network. Also disclosed are handling transitions of agent stations using transition notifications, transition requests and forced response signals.
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(Draft) American National Standard for Telecommunications in Call Transfer Service, T1S1.1 88-403.
Infoswitch product brochure.
Aspect Call Center product brochure.
Microvoice Apex Fact Sheets.
(Draft) American National Standard for Telecommunications Call Forwarding Unconditional (T1S1.1 88-234).
(Draft) American National Standard for Telecommunications Call Forwarding Busy (T1S1.1 88-235).
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Fried Jeffrey A.
Gechter Jerry
Dwyer James L.
Hong Harry S.
Unifi Communications Corporation
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