Resource based queue management system and method

Details Resource based queue management system and method Resource based queue management system and method

2005-08-18

2010-06-29

Kuntz, Curtis (Department: 2614)

Telephonic communications

Centralized switching system

Call distribution to operator

C379S265020

Reexamination Certificate

active

07746999

ABSTRACT:
A queue management system interfaces with a resource management system and a queuing system in an environment that further includes an interim system. The queue management system comprises an interface to the resource management system for obtaining resource availability data and a management system. The resource availability data represents a resource termination time—and may include the resource termination time or data useful for calculating the resource termination time. The control system: i) obtains a value representing the expected interim system handling time, and ii) makes the interim system available for handling a subject client only if the expected interim system handling time period terminates prior to the resource termination time. The control system transfers the subject client to the queuing system to hold while waiting for connection to a resource for handling upon determining that the resource termination time is scheduled to occur prior to termination of the expected interim system handling time period.

REFERENCES:
patent: 5371787 (1994-12-01), Hamilton
patent: 5430792 (1995-07-01), Jesurum et al.
patent: 5506898 (1996-04-01), Costantini et al.
patent: 5581602 (1996-12-01), Szlam et al.
patent: 5627884 (1997-05-01), Williams et al.
patent: 5724420 (1998-03-01), Torgrim
patent: 5828731 (1998-10-01), Szlam et al.
patent: 6041116 (2000-03-01), Meyers
patent: 6278777 (2001-08-01), Morley et al.
patent: 6546097 (2003-04-01), Peltz
patent: 6563921 (2003-05-01), Williams et al.
patent: 6584191 (2003-06-01), McPartlan et al.
patent: 6694009 (2004-02-01), Anderson et al.
patent: 6728363 (2004-04-01), Lieberman et al.
patent: 6741689 (2004-05-01), Burg
patent: 6748060 (2004-06-01), Lee et al.
patent: 6754332 (2004-06-01), Kneipp et al.
patent: 6754334 (2004-06-01), Williams et al.
patent: 6766013 (2004-07-01), Flockhart et al.
patent: 6829331 (2004-12-01), Cullis
patent: 6850602 (2005-02-01), Chou
patent: 6882641 (2005-04-01), Gallick et al.
patent: 6898190 (2005-05-01), Shtivelman et al.
patent: 7174011 (2007-02-01), Kortum et al.
patent: 2003/0083875 (2003-05-01), Brown et al.
patent: 2004/0002865 (2004-01-01), Chan et al.
patent: 2005/0129217 (2005-06-01), McPartlan et al.
patent: 2006/0256949 (2006-11-01), Noble, Jr.
patent: 1 478 167 (2004-11-01), None
Sharmistha Sarkar Das et al., Application of Automatic Speech Recognition in Call Classification, IEEE, 2002, pp. 3896-3899.
Harry Levit, PhD, Noise Reduction in Hearing Aids: An Overview, Journal of Rehabilitation Research and Development, vol. 38, No. 1, Jan./Feb. 2001.
Steve Borne, Ringback Tones, Revenue at our Doorstep, Wireless Business and Technology, Oct. 6, 2004, www.sys-con.com.
Rednova, Globe Telecom's Ringback Tone Service Surpasses 100,000 Subscriber in the First Week of Launch, www.rednova.com, Apr. 27, 2004.
Sunmicrosystems, Ringback Tones help Carriers Dial Up New Profits, Boardroom Minutes, Aug. 2004, www.sun.com.
Jefferson Graham, Cell Phone Users Provide Musical Interlude for Callers, USA Today, Dec. 7, 2004, www.usatoday.com.
International Search Report for corresponding International Application No. PCT/US08/67080, dated Oct. 6, 2008.
Written Opinion for corresponding International Application No. PCT/US08/67080, dated Oct. 6, 2008.
International Search Report for corresponding International Application No. PCT/US08/075541, dated Feb. 26, 2009.
Written Opinion for for corresponding International Application No. PCT/US08/075541, dated Feb. 26, 2009.
U.S. Appl. No. 11/246,409, filed Oct. 7, 2005, for Automated System and Method for Distinguishing Audio Signals Received in Response to Placing and Outbound Call.
U.S. Appl. No. 11/820,253, filed Jun. 19, 2007, for Accessory Queue Management System and Method for Interacting With a Queuing System.
U.S. Appl. No. 11/901,186, filed Sep. 14, 2007, for Expected Wait Time System With Dynamic Array.
U.S. Appl. No. 11/143,857, filed Jun. 2, 2005, for Expected Wait Time Augmentation System and Method.
European Search Report for European Application No. 06816246.0, dated Apr. 7, 2009.

Affiliated with

Also associated with

Rating

Resource based queue management system and method does not yet have a rating. At this time, there are no reviews or comments for this patent.

If you have personal experience with Resource based queue management system and method, we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Resource based queue management system and method will most certainly appreciate the feedback.

Rate now

Comments { 0 }

Profile ID: LFUS-PAI-O-4205792