Resource allocation for simultaneous hunt group

Details Resource allocation for simultaneous hunt group Resource allocation for simultaneous hunt group

2006-02-21

2006-02-21

Hong, Harry S. (Department: 2642)

Telephonic communications

Centralized switching system

Call distribution to operator

C379S211040, C379S212010

Reexamination Certificate

active

07003091

ABSTRACT:
A simultaneous hunt group system and method are provided. A call status module notices an incoming call to a simultaneous hunt group and offers the call to a plurality of endpoints. One of the plurality of endpoints answers the call. After the call is answered, a resource allocation module allocates resources for a communications channel, and a call transfer module transfers the caller to the agent that answered the call.

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patent: 6404885 (2002-06-01), Field et al.
patent: 6466661 (2002-10-01), Krank et al.
patent: 6473501 (2002-10-01), Paulsrud
patent: 6751310 (2004-06-01), Crossley
patent: 6766012 (2004-07-01), Crossley

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