Recording using proxy servers

Details Recording using proxy servers Recording using proxy servers

2006-09-29

2009-11-03

Hong, Harry S (Department: 2614)

Telephonic communications

Centralized switching system

Call distribution to operator

C370S352000, C370S353000, C370S356000

Reexamination Certificate

active

07613290

ABSTRACT:
Systems and methods for recording a communication session between a customer and an agent of a customer center communication system are provided. In this regard, a representative method comprises: communicating with the customer center communication system via a proxy server; determining whether to record a media stream associated with the communication session based on communication between the customer center communication system and the proxy server; and responsive to determining that the media stream is to be recorded, recording the media stream from the communication session.

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