Reservation system and method

Details Reservation system and method Reservation system and method

2005-01-25

2005-01-25

Smith, Creighton (Department: 2645)

Telephonic communications

Centralized switching system

Call distribution to operator

C379S210010

Reexamination Certificate

active

06847712

ABSTRACT:
A reservation system and method are provided that allow a user, who wants to receive a telephone inquiry or consultation service but cannot get through because an operator's line is busy, to reliably receive the service by making a callback reservation with a time or condition specified over the Internet without needing further telephone calls. The user enters customer information, such as a customer ID, name, and telephone number, and a reservation time or a reservation condition and makes a reservation. A reservation acceptance unit accepts the reservation from the user and notifies the user of reservation completion. When a user-specified time has come or a user-specified condition is satisfied, a reservation monitor unit notifies an operator of the reservation request to prompt the operator to call up the user. After the operator starts request processing, a reservation-request-processing update unit updates a processing status of the reservation request.

REFERENCES:
patent: 6611867 (2003-08-01), Bowman-Amuah
patent: 2001-53884 (2001-02-01), None

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