Method for allocating agent resources to multiple telephone call

Method for controlling additional service functions in a...

Method for customer recognition and management

Method for detecting availability of non-traditional agent

Method for determining free agent communication terminal apparat

Method for discovering problem agent behaviors

Method for evaluating customer call center system designs

Method for evaluating customer call center system designs

Method for evaluating customer call center system designs

Method for finding a contact or for setting up a connection...

Method for forming a virtual call center

Method for incoming call answering for automatic call...

Method for low priority telephony system assisted dialing

Method for monitoring off-schedule software agents

Method for operating a global, virtual call center

Method for pacing calls to reduce nuisance calls

Method for placing a call intended for an enhanced network...

Method for predicting and managing call load by determining...

Method for processing calls in a call center with automatic...

Method for providing consolidated specification and handling...