Telephonic communications – Centralized switching system – Call distribution to operator
Reexamination Certificate
2005-02-01
2005-02-01
Bui, Bing Q. (Department: 2642)
Telephonic communications
Centralized switching system
Call distribution to operator
C379S088130, C379S265020
Reexamination Certificate
active
06850614
ABSTRACT:
Methods and apparatus for generating media-specific scripts for a plurality of multimedia communications systems are described. A method includes the step of receiving a transaction routing script. A media-specific script is generated for a plurality of communications media in accordance with the transaction routing script. An apparatus includes a transaction processor for receiving and routing communications from a plurality of communications mediums. A script generator generates a plurality of scripts specific to selected communications mediums in accordance with a media-independent portion of a pre-determined transaction routing script. In one embodiment, the pre-determined transaction routing script includes at least one prompt, at least one selectable option and a routing destination for each selectable option. In various embodiments, a media-specific script may correspond to electronic mail, touch tone telephone, or interactive voice response telephone communications medium. In one embodiment, a media-specific script defines at least one web page. In another embodiment, a media-specific script defines a plurality of hyperlinked web pages.
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Aspect Communication Corporation
Bui Bing Q.
Schwegman Lundberg Woessner & Kluth P.A.
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