Telephonic communications – Centralized switching system – Call distribution to operator
Patent
1993-01-11
1994-07-05
Dwyer, James L.
Telephonic communications
Centralized switching system
Call distribution to operator
379201, 379216, 379266, 379309, H04Q 364, H04M 342
Patent
active
053274911
ABSTRACT:
Briefly, this invention contemplates the provision of a call pacing method in which the number of calls to dial is periodically (e.g. every two seconds) determined on the basis of anticipated operator availability. The determined number of calls are dialed, subject to a limiting function. Calls in progress are interrupted in a short time slot just prior to first ring if the number of operators available to respond to an answered call falls below a predetermined percentage of the total number of system operators.
REFERENCES:
patent: 4933964 (1990-06-01), Girgis
patent: 5179589 (1993-01-01), Syu
Dwyer James L.
Hong Harry S.
International Telesystems Corp.
Marhoefer Laurence J.
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